J.D. Power Associates Should Referee

“It appears that surgeons are more satisfied than patients after total knee replacement.” --- Dr. Pieter H.J. Bullens, surgeon with a sense of humor.

Addendum from a presumably unhappy customer:

George M. Keller, 84, who, as head of Standard Oil of California, made business history in 1984 by taking over another huge oil company in an unprecedented $13 billion buyout that he characterized as a "bet-your-company deal," died Oct. 17 at Stanford University Medical Center in Palo Alto of complications of knee surgery. (Washington Post)


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